Simplifying Customer Management with S/4HANA Solutions and approach with SAP CX portfolio
Nsight leverages S/4HANA Customer Management to centralize customer data, automate workflows, and optimize multi-channel engagement, driving operational efficiency, ensuring regulatory compliance, and enhancing service delivery.
Break free from complexity— Cut costs, streamline operations, and boost agility with scalable, flexible solutions.
Key Components of SAP Customer Management and SAP CX
SAP Commerce Cloud
A comprehensive e-commerce platform that integrates, manages, and optimizes B2B and B2C sales channels across online and offline touchpoints, ensuring streamlined operations and seamless customer experiences.
SAP Sales Cloud
SAP Sales Cloud is a sales force automation and customer relationship management (CRM) solution that enables businesses to manage their sales processes, customer interactions, and sales performance.
SAP Service Cloud
A cloud-based platform that integrates service, field
operations, and commerce to deliver seamless customer experiences, offering a 360-degree view of the customer across all touchpoints.
SAP Marketing Cloud
A cloud-based marketing
platform that enables businesses to manage, optimize, and integrate marketing activities across multiple channels, driving unified campaigns and improving customer engagement.
SAP Customer Data Cloud
A customer data platform (CDP) that enables businesses to collect, unify, and manage customer data across all touchpoints, providing identity management, data analytics, and personalized experiences.
SAP field service management cloud
A cloud-based field service management solution that optimizes operations with AI-driven schedule optimization, mobile workforce enablement, and crowd services, enhancing efficiency, service delivery, and overall operational performance.
SAP Customer Engagement centre
A centralized hub for customer service agents to manage inquiries, resolve issues, and provide personalized support. Key features include case management, knowledge management, and analytics for enhanced service efficiency.
SAP Customer Management
SAP S/4HANA for customer management is an add-on for SAP S/4HANA and is integrated with existing standard functionality. The solution helps you manage your customer relationships and enables you to set up and run functions and processes for service contract processing, service order processing, and customer interaction.
Elimination of complex components
SAP Solution Specialization Expertise 
Harmonization of data models
Streamlined architecture
Optimized data managementBenefits SAP Customer Management and SAP CX
SAP S/4HANA Customer Management Integration
Seamlessly integrates with SAP S/4HANA, leveraging the same data model and components such as Pricing and Billing to streamline operations.
Simplified Landscape
Simplifies the SAP Landscape and operations, eliminating the need for side-by-side operations while reducing TCO.
HANA and UI Innovations
Utilizes SAP HANA’s advanced capabilities and innovative UI frameworks to deliver enhanced performance and user
experience.
CRM Migration and Consolidation
Allows migration and consolidation of existing SAP CRM systems into the SAPS/4HANA landscape, streamlining operations
Harmonized Master Data
Leverages a harmonized customer master for sales area-dependent data,eliminating CRM-specific tables and enhancing data consistency.
Streamlined Interaction Management
Provides a centralized platform to manage customer interactions acrosschannels, improving responsiveness and customer satisfaction.
Advanced Analytics and Reporting
SAP CX’s Robust Analytics and real-time reporting tools allow businesses to unveil insights into customer behaviour, understand the effectiveness of marketing, and sales performance, and keep stakeholders informed.
Enhanced Service and Support
SAP CX offers robust customer service and support capabilities, including tools for managing service requests, tracking customer issues, and providing efficient support across various channels
