Case Study: Implementing 24/7 Remote IT/Desktop Support Services for the World’s Largest Airline

The world’s largest airline, headquartered in Fort Worth, Texas, faced significant challenges in managing its vast network of flights and passengers. This airline operates 6,800 daily flights, reaching nearly 350 destinations across more than 50
countries. Managing IT services across this scale requires a robust, reliable, and efficient support infrastructure. With a
global footprint, the airline needed seamless remote IT and desktop support, round-the-clock service, and effective incident
management.