Orchestrate the Perfect Customer Journey with Microsoft CX Services
Microsoft CX platform helps you unlock the maximum value of customer data and deliver an end-to-end customer experience. Gain a competitive advantage across all customer touchpoints and optimize your customer journey. Nsight helps you leverage the Microsoft Customer Experience platform, secure lasting customer relationships, and drive business growth.
Deliver the Right Message to your Customers at the Right Time and Through the Best Channel
Why consider Nsight for Microsoft CX Implementation?
Nsight helps you unify people, processes, and data with the Microsoft CX implementation. Our team helps you optimize the intelligent and modern capabilities of the platform to meet your unique requirements. We can strengthen your client relationships and invest in your long-term growth.
Right People, Processes, and Systems
Right People, Processes, and Systems Our talented people, well-defined processes, and robust systems empower us to deliver timely and on-budget projects. These strengths are the cornerstone for our repeated success across clients from all industries and sizes.
Deep Expertise
Deep Expertise We are long-standing Microsoft partners. Our team is committed to delivering our best practices and implementation methodology for quick wins. As experts at solving our client’s issues, we consistently deliver high-quality output and create exceptional experiences for the end-users. 
Transparent Communication
Transparent Communication
Our team believes in communicating with our clients regularly and being transparent, available, and flexible across all time zones. We incorporate our client’s feedback throughout the project to achieve predictable and desirable outcomes. 
Client-Focused Approach
Client-Focused Approach
Nsight helps clients with a flexible and proven implementation methodology to help them accelerate business value from their Microsoft CX investment. We are extensively experienced as industry experts to drive business growth with custom-developed solutions on the Microsoft stack. 
Result Focused
Result Focused
Our experts have worked on many Microsoft CX projects to build futuristic solutions. We focus on our clients’ objectives, understand their challenges, and offer comprehensive solutions.How can Nsight help Clients Seeking Microsoft CX Services?
Microsoft CX helps you achieve customer success when you engage with the right implementation partner like Nsight. Maximize the powerful benefits of the platform – boost customer satisfaction and loyalty with a faster time-to-value and higher ROI.
Microsoft CX
Consulting
Consulting
Nsight has experienced and certified Microsoft consultants and professionals to help you make important decisions while transitioning to a customer-focused platform like Microsoft CX.
Implementation
Implementation
Nsight helps you implement the Microsoft CX platform and customize it to your specific business requirements. We help our clients with business process analysis, solution architecture, data migration, user training, and the final roll-out.
Support
Support
We provide 24X7 support for our clients to ensure uninterrupted operations. Our technical and functional Microsoft consultants address our client’s post-implementation needs.
Migration
Migration
We help you migrate from the legacy CX platform to adopt the right CX technology. Our team helps with an end-to-end migration for an enhanced experience on the CX platform.
Integration
Integration
Nsight’s team offers seamless integration with external systems and trouble-free implementation. We provide performance tuning, BI reporting, testing, and test automation services.
Upgrades
Upgrades
Our team helps you stay responsive, agile, and adaptive to the dynamic business requirements with all the Microsoft platform upgrades.
Consulting
Nsight has experienced and certified Microsoft consultants and professionals to help you make important decisions while transitioning to a customer-focused platform like Microsoft CX.
Migration
We help you migrate from the legacy CX platform to adopt the right CX technology. Our team helps with an end-to-end migration for an enhanced experience on the CX platform.
Implementation
Nsight helps you implement the Microsoft CX platform and customize it to your specific business requirements. We help our clients with business process analysis, solution architecture, data migration, user training, and the final roll-out.
Integration
Nsight’s team offers seamless integration with external systems and trouble-free implementation. We provide performance tuning, BI reporting, testing, and test automation services.
Support
We provide 24X7 support for our clients to ensure uninterrupted operations. Our technical and functional Microsoft consultants address our client’s post-implementation needs.
Upgrades
Our team helps you stay responsive, agile, and adaptive to the dynamic business requirements with all the Microsoft platform upgrades.
Deliver Impactful Customer Journeys with the Microsoft CX Platform
Why choose the Microsoft CX Platform?
Microsoft CX platform is a series of integrations between Microsoft Dynamics 365 Marketing and the Customer Insights platform, which focuses on customer data. Known as a complete customer solution, it delivers connected experiences and empowers enterprises to build the ability to meet the ever-increasing customer expectations.
Drive Customer Engagements in Real-Time
Monitor, manage and leverage real-time customer engagements across digital and physical customer touchpoints. Microsoft CX enables you to build stronger customer relationships over their preferred channels.
Personalized Customer Experiences
With the AI feature in the Dynamics 365 Marketing platform, determine the most effective channels for your customers. The AI-driven content library helps determine the best-suited content elements for different customers.
Optimized Customer Journeys
Dynamics 365 Marketing is a unified and adaptable platform that offers advanced features to engage customers in real-time, improve the customer journey, and orchestrate every interaction with your brand.
Advanced Analytics for Customer Intelligence
Evaluate customer-related performance metrics to assess the most effective content and channels in real-time. Get complete 360-degree insight into your customer journey and proactively personalize and enrich customer interactions.
Secure your Business Against Disruptions with Microsoft CX
Frequently Asked Questions (FAQs)
Microsoft Customer Experience Platform is a complete customer engagement solution that gives you control of your customer data to deliver connected customer experiences.
With the growing competition in every industry, one of the critical differentiators for any brand is making their customers feel exclusive or enhanced customer experience. Microsoft CX platform helps you achieve it and builds customer loyalty, personalized experience, improved brand perception, and profitability.
Microsoft CX platform helps you unlock the value of customer data, predict customer intent, deliver end-to-end customer experiences, leverage intelligent e-commerce, drive marketing efficacy, and other benefits.
You can integrate your current system with the Microsoft CX platform as it is an open and extensible technology. Microsoft CX platform supports other apps and data to deliver unique experiences for all customers.
Customer Relationship Management (CRM) combines techniques, strategies, and tools used to improve customer-related processes for operational business improvements. Customer Experience Management (CXM) is a practice of optimizing all customer touchpoints for improved brand image and enhanced customer experience.
Microsoft CX focuses on real-time predictive intelligence, Artificial Intelligence (AI), and machine learning capabilities. These intelligent capabilities help businesses to meet their current and future business requirements.
