Case Study: Enhanced CRM System for Exceptional Customer Experience

The client, a reputed global telecommunications company, contacted Nsight for assistance with several issues impacting their customer experience. The client had non-integrated customer management applications and needed a centralized reporting system, which caused delays in decision-making due to no real-time data access. Nsight’s experts deployed an Interaction Center (IC) to support the client’s customer experience issues and used SAP CRM 2007 to deliver real-time data and insights into various business aspects.