Provide the meaningful and consistent experience your customers need—all the time, across every channel.

Every journey is unique and every point of engagement matters. It’s now an imperative to engage customers “like never before” and focus on the engagement and the outcome of that engagement.

Nsight SAP Hybris Commerce

Nsight leverages its Hybris Commerce, E-service, and Hybris Marketing capabilities to help enterprises deliver a unified customer experience across all channels. We help businesses weave SAP omni-channel solutions into their organization’s fabric to transform their customer engagement and commerce.

SAP Hybris Commerce

Nsight has rich expertise in Application Consulting and Technical developments associated with Hybris Commerce implementations.

We help enterprises integrate all physical and digital customer touch points into one unified platform through Hybris Commerce. By integrating SAP Hybris, which is omni-channel at its core, enterprises can enable enhanced scalability, accelerated and targeted B2B and B2C commerce, consistent customer experience, and improved sales team performance.

SAP Hybris Commerce Key Features and Benefits

  • Robust, modular, and open architecture
  • Complete, omni-channel B2C commerce solution
  • B2C-like B2B user experience
  • Order management for great ordering experience
  • Consistent and relevant customer experience
  • Digital and contextual merchandising
  • Commerce for SME
  • Product Content Management (PCM) for full visibility and control of product content
 

Nsight E-Service

Nsight believes in delivering a unified customer experience across all channels and invests in solutions that complement the SAP Hybris suite of products.

Our specific focus within SAP Hybris is E-Service. Our experts have invested in developing prebuilt apps that enhance standard Hybris functionalities to bring E-Service capabilities within the platform. This helps reduce customer interaction costs and increases customer satisfaction by allowing web shop customers to manage sales product and service-related information within the same web shop.

Add-on SAP Hybris E-Service Capabilities

  • Service and support
  • Installed bases
  • Complaint processing
  • Product registration
  • Service contracts and entitlements
  • Warranty entitlements
  • Knowledge base

Nsight E-Commerce Benefits

  • Sell more goods, services, and digital content across all touchpoints, channels, and devices.
  • Get a single view of your customers, products, and orders.
  • Give your customers a unified experience of your business.
  • Master data management and e-commerce processes for all channels.
 

SAP Hybris Marketing

SAP Hybris Marketing fills all the gaps that traditional marketing strategies fail to fulfill. Enterprises that leverages SAP Hybris Marketing are empowered to understand real-time customer intents, deliver a unique customer experience, and market with speed and agility. Nsight helps enterprises harness the full capabilities of SAP Hyrbris Marketing and reap various competitive advantages.

SAP Hybris Marketing Benefits

  • Real-time contextual marketing
  • Marketing to an audience of one
  • Real-time insights
  • Order Data management
  • Timely and highly relevant recommendations
  • Personalized campaigns
  • Higher conversion rates
  • Complete loyalty experience
  • Transparency into overall marketing performance
  • Customer intelligence
 

Nsight Hybris Commerce Implementation Services

Consulting services

We offer consulting services on Omni Channel Commerce Strategy, SAP Hybris Product Selection, Value Justification-Business case, and ROI for Hybris Omni-channel Commerce solution

Customer access

We provide customer access to fully functional Hybris 6.1 Commerce Demo environment, with built in integrations to SAP, ECC, and SAP CRM and enriched with Nsight’s E-service on Hybris Commerce capabilities.

Functional consulting services

We offer functional consulting services on designing an Omni Channel Commerce Solution and help integrate it with your existing ERP/CRM solution.

Certified Technical Implementation services

We provide onsite, near-shore (Costa Rica), and offshore (India) implementation services.

Why Nsight

Business, technology, and communications savvy

Our team is experienced and skilled in bringing business together with technology to ensure a value-based solution for all parties.

Quality process

We are ISO certified with a team that is exposed to working on CMMi and ITIL standards.

Resource competency

Our team has diverse knowledge in a wide spectrum of industries and understands the markets in which our clients do business.

Responsive, agile, and nimble

Because of our size we are very agile and nimble. Our team is not hung up on process and can be very responsive based on the demands of each situation.

Cost arbitrage

Our solutions are cost-effective with flexible engagement models.

Knowledge management

We focus on continuous improvement and creating a knowledge base to reduce repetitive issues and improve service delivery.

Best practices and process oriented

We adopt CMMi/ITIL/ISO standards and lay down a process-oriented approach for proving support.

Commitment and accountability

We ensure executive management involvement in every client engagement and a well-defined escalation matrix.