How do you engage the individual?

Business has changed. Today’s customers are in control of the relationship. The traditional rules of marketing, sales, and service are changing. The customer journey is omni-channel and complex. These changes impact your forecast, stock price, and top-line growth.

Today’s Customers

In order to remain ahead of the competition, your customer engagement and e-commerce initiatives should effectively cater to the needs of today’s empowered buyers who are digitally connected, socially networked, and better informed.

  • Digitally connected

    79% of customers spend at least 50% of total shopping time researching products online.

  • Socially networked

    53% of customers abandoned an in-store purchase due to negative online sentiment.

  • Better informed

    59% of customers are willing to try a new brand to get better customer service.

Today’s customers script their own journey, and to engage them individually, you should deliver real-time, contextual, consistent, and relevant experiences throughout their journey, regardless of channel or device.

The Hybris Difference

Hybris sets the pace for omni-channel customer engagement and commerce. Hybris helps enterprises enable a seamless customer journey across all channels, obtain a single view of customers, and integrate all processes across sales, service, marketing, and commerce.

Omni-channel

 

Provide the meaningful and consistent experience your customers need—all the time, across every channel using SAP Hybris Commerce, Nsight E.Service, and Hybris Marketing. Create contextual, personalized, and relevant customer experiences that boost loyalty and increase sales no matter what your industry is.

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Cloud

 

Achieve better sales and deliver better service with SAP Hybris Cloud for Customers. SAP Hybris Cloud for Sales, Service, and Sales Force enable you to empower your sales team so they can harness Mobility, automation, and analytics for anytime and anywhere customer
engagement.

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On-premise

 

Take full advantage of SAP CRM solutions so you can develop meaningful customer relationships, deal proactively with challenges, and respond decisively to issues as they happen. Leverage Nsight’s accelerated approach to CRM assessment, roadmap, and strategy for faster and easier SAP CRM integrations.

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Nsight Hybris Capabilities

Nsight is uniquely positioned to help enterprises maximize their ROI and value from their Hybris solutions and shore up their omni-channel customer experiences. We leverage our deep expertise and competency in customer engagement processes and solutions to enable enterprises to implement, integrate, and harness the full potential of their Omni-Channel, Cloud and On-Premise SAP Hybris solution.

Why Nsight

Business, technology, and communications savvy

Our team is experienced and skilled in bringing business together with technology to ensure a value-based solution for all parties.

Quality process

We are ISO certified with a team that is exposed to working on CMMi and ITIL standards.

Resource competency

Our team has diverse knowledge in a wide spectrum of industries and understands the markets in which our clients do business.

Responsive, agile, and nimble

Because of our size we are very agile and nimble. Our team is not hung up on process and can be very responsive based on the demands of each situation.

Cost arbitrage

Our solutions are cost-effective with flexible engagement models.

Knowledge management

We focus on continuous improvement and creating a knowledge base to reduce repetitive issues and improve service delivery.

Best practices and process oriented

We adopt CMMi/ITIL/ISO standards and lay down a process-oriented approach for proving support.

Commitment and accountability

We ensure executive management involvement in every client engagement and a well-defined escalation matrix.